How can we help?

On your sheet, tap "Set Out on a Quest". Pick what the time is for, choose the apps to leave behind and how long you'll be away, then tap "Set out". While you're away, a quiet walk goes on through a land you've reached. When the time is up, the return shows what the quest earned: the time spent on your hobby, the experience won and, now and then, a new level.

On the Set Out screen, tap "Leave apps behind (optional)". The first time, iOS asks you to allow Screen Time access for Farstep; allow it, then pick the apps in Apple's picker and tap Done. Those apps stay blocked from the moment you set out until the quest ends.

Farstep blocks apps, not single websites. To keep the web closed during a quest, leave your browser behind like any other app.

Blocking on iPhone is done by Apple's Screen Time. Farstep asks for access for you only (not as parental control). iOS never tells Farstep which apps you chose: it hands over opaque tokens that only iOS can read, and those never leave your iPhone.

Check that Screen Time access is still on: Settings › Screen Time › Apps with Screen Time Access should list Farstep as allowed. If you turned it off, Farstep asks again the next time you choose apps to leave behind.

During the walk, tap "turn back…" at the bottom, then confirm. The block lifts at once. A quest you turn back from earns no experience and does not count toward the Flame, and on the free plan it still uses the day's quest.

The quest goes on. The block holds even if you force-quit the app, and it lifts by itself when the time is up. That is also why the shortest quest is 25 minutes: iOS needs at least 15 minutes to schedule the end of the block.

Live Activities need iOS 16.2 or later. Make sure they are on in Settings › Farstep › Live Activities and in Settings › Face ID & Passcode › Allow Access When Locked › Live Activities.

Every quest starts with "What will you do?": Reading, Writing, Drawing, Music, Crafts, Gaming, Exercise, or Something else. Every hobby earns the same experience. Your sheet shows the hours you gave each one, and "Show all" lists them all.

On the Set Out screen, tap "Something else" and name it. Farstep keeps it as a chip of its own for your next quests. To remove one of yours, hold its chip and tap Remove. Its hours stay with you.

On your sheet, tap your portrait. Swipe through the seven heroes, tap the name to change it, and tap "Take this one". Leave the name empty to use the hero's own. Your level and lands stay with you.

Every minute of a completed quest is 1 XP. Each level asks a little more than the last, with no cap. New lands open as you level, from Hearthwood at level 1 to The Pale Reach at level 20, and your hero grows at levels 5, 12 and 20. Levels can't be bought.

During the walk, tap the round button in the top right corner. Music and the sounds of the land (footsteps, wind, birds) switch on and off separately, and Farstep remembers your choice.

Yes. Music and sounds carry on with the iPhone locked, and stop when the quest ends or you turn back.

While the walk is open, Farstep keeps the screen from locking so you can follow along. To save battery, lock the iPhone: the quest, the block and the music carry on.

Your hero, level, hours and the Flame are stored only on your iPhone. There is no account and no sync. Deleting Farstep deletes them.

The Flame counts the days in a row with at least one completed quest. Miss a day and it falls to embers; complete a quest the next day and it burns on. Miss a second day and it goes out.

One quest a day, up to an hour, blocking up to three apps. The soundtrack, your hero with every level and land, and the Flame are included. The Hero's Oath adds as many quests a day as you like, the two-hour quest, more than three apps and whole app categories: US$29.99 a year with a 7-day free trial, or US$4.99 a month.

Open the Hero's Oath screen in Farstep and tap "Restore purchases". Use the same Apple Account you subscribed with.

Go to Settings › [your name] › Subscriptions › Farstep and tap Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge. If you are in the free trial, cancelling before it ends means you are not charged.

Purchases go through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.